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If you have purchased an item at one of our stores, please contact the store directly to arrange return, replacement or refund.
We understand that shopping online can be tough. If you’ve ordered something that isn’t quite what you wanted, you can return it to us with no questions asked, provided that:
Just complete a Returns Form (found in your order parcel) and post the item and Returns Form back to us. If you would like to exchange for a different size or colour, please make sure that is noted on the returns form.
Once we receive the return, we will send out the new item (if requested) or refund the cost of the item to the payment method used for the order - we are unable to refund to a different payment method.
If you’ve received the wrong item, or a damaged item, please let us know as soon as possible using the contact information below. We’ll organise a prepaid returns label so you can send the item back to us at no cost, and we’ll send out the correct item (or a replacement, if the item was damaged) once the return arrives.
Postage will not be refunded for change of mind returns or exchanges.
Items cannot be returned to Stores.
I’ve received the wrong item?
Please contact us so we can organise a prepaid return label, and get the correct item ready to send out to you.
My order was damaged when it arrived, what do I do?
Please take pictures of the damaged item/s and send them to us using the contact details below. We will then organise a replacement or refund.
I bought an item on sale, can I get a refund?
Unfortunately, there is no refund or exchange on sale items.
Why isn’t my postage being refunded?
If we have sent out the correct items and you’re returning due to a change of mind, unfortunately we do not refund postage. This is because we packed and shipped the order correctly, and provided the items as ordered.
If you’ve purchased something online and you believe it is faulty, please take pictures (if possible) showing the fault and email the details to us using the information below.
Our Online Team will review the information and contact you regarding a resolution. We may request that you mail the item back to us for assessment, which can take up to 8 weeks. However every effort is made to resolve these enquiries within 10-14 business days.
The Online Team is available from 8:30am to 5:30pm, Monday to Friday, excluding public holidays.
Phone: (03) 5784 2491
ATTN: Online Team
2 Willowmavin Road
Kilmore, VIC, 3764