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Terms and Conditions

 

EQ Perks

      1. These Terms and Conditions apply to each customer who is a member of the EQ Perks loyalty program
      2. Only natural persons resident in Australia can be EQ Perks members. Program membership cannot be held jointly.
      3. EQ Saddlery may refuse any application for membership in its sole and absolute discretion.
      4. By completing an enrolment form; by providing verbal consent to participate in the Program as a EQ Perks Member; or by claiming a benefit or reward under the Program, a person will be taken to accept these Terms and Conditions (as amended from time to time) and agree to be bound by them.
      5. PRIVACY COLLECTION NOTICE: EQ Saddlery (or agents acting on its behalf) collects personal information from EQ Perks Members to administer the Program, to properly account for accrued points and other benefits, and for direct marketing. If personal information is not provided, customers may not receive all of the benefits and rewards of the Program (and, in some cases, customers may not be eligible to participate in the Program). Personal information may be provided to delivery service providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts and IT services providers. The EQ Perks Program Privacy Policy available at https://www.eqsaddlery.com.au/privacy-policy/ includes information about how a EQ Perks Member may access and correct his or her personal information or make a complaint about privacy.
      6. By completing an enrolment form or providing verbal consent to participate in the Program as a EQ Perks Member, a person consents to EQ Saddlery (and its agents and contractors) using and disclosing their personal information for the purposes of direct marketing of goods and services. Direct marketing communications may be made by email, SMS, push notifications, social media, or by regular post. An EQ Perks Member may “opt out” of direct marketing communications at any time by contacting EQ Saddlery on 03 8080 1336 or by emailing eqperks@eqsaddlery.com.au


        POINTS SYSTEM

      7. EQ Perks Members will only accrue points on instore purchases of goods and services from EQ Saddlery.
      8. Points are not transferable and have no cash or monetary value.
      9. Points are calculated on the purchase price of qualifying purchases (inclusive of GST) rounded down to the nearest dollar.
      10. Points automatically expire after 365 days (12 months).
      11. There are 4 tiers in the Program:’Bronze’, ‘Silver’, ‘Gold’ and ‘Platinum’. EQ Perks Members are eligible to move up, and required to move down, tiers based on their qualifying purchases (in accordance with the table below). All EQ Perks Members regardless of tier will receive 1 point for every dollar spent on qualifying products or services. Points cannot be claimed retrospectively.
      12. EQ Perks points are only available on transactions made at EQ Saddlery Stores
      13. When a EQ Perks Member obtains a refund or reimbursement for charges previously incurred (for example, for returned goods or services), the points previously accrued for that purchase will be reversed and/or cancelled.
      14. EQ Saddlery may adjust a EQ Perks Members’ points balance in the event of an incorrect accrual (whether due to EQ Saddlerys’ error or otherwise).


        LOYALTY DOLLARS AND OTHER BENEFITS

      15. When a EQ Perks Member accumulates 500 points, that EQ Perks Member will receive a store credit to the value of $10.00 (“Perk Dollars”). Perk Dollars expire after a period of 60 days from the date upon which the credit was issued. Perk Dollars are redeemable for qualifying products and services at participating EQ Saddlery retail stores. Perk Dollars must be redeemed in full in a single transaction.
      16. Perk Dollars may only be redeemed by the EQ Perks Member personally. Perk Dollars are not transferrable and are not redeemable for cash (or other value, such as gift cards).
      17. EQ Saddlery may make other benefits and rewards available to EQ Perks Members from time-to-time (whether generally or specifically to particular Program tiers). The benefits and rewards available to EQ Perks Members from time-to-time will be specified on the EQ Perks website www.eqsaddlery.com.au/eqperks. Such benefits and rewards may be withdrawn, amended or substituted from time to time. Unless otherwise specified, benefits and rewards are not transferable and are not redeemable for cash. Benefits and rewards cannot be used in conjunction with any other offer or at the same time as other benefits in the program.
      18. EQ Perks Members may also be given the opportunity to receive offers, special discounts and enter into competitions (“Offers”). Offers are subject to further terms and conditions, the details of which will be available at the time of each Offer. Offers may be communicated by email, SMS, push notifications, social media, or regular post.
      19. Discounts made available for EQ Perks Members from time-to-time apply only to full-priced items sold by EQ Saddlery and are not available in conjunction with any other offer, unless otherwise specified.


        GENERAL TERMS AND CONDITIONS

      20. Each EQ Perks Member must provide an email address or phone number and a month of birth in order to participate in the Program. However, a EQ Perks member may “opt out” of direct marketing communications at any time by contacting EQ Saddlery using the contact details below.
      21. An EQ Perks Member may cancel his or her membership at any time by notice to EQ Saddlery at the contact details below. In the event of cancellation, all accrued points, Loyalty Vouchers, and other benefits and rewards will be automatically cancelled and forfeited.
      22. Any failure by a EQ Perks Member to adhere to these Terms and Conditions may result in termination of a EQ Perks Member’s membership in the Program and the automatic cancellation and forfeiture of accrued points, Loyalty Dollars, and other benefits and rewards.
      23. EQ Saddlery may terminate the Program at any time. In the event of termination of the Program, EQ Saddlery will notify EQ Perks Members of the termination of the Program. All accrued vouchers, and other benefits and rewards must be redeemed within 8 weeks of the date of termination. All accrued points, vouchers and other benefits and rewards which are not redeemed will be forfeited.
      24. EQ Saddlery will use reasonable endeavours to transmit notices relevant to the administration of the Program to each EQ Perks Member in accordance with his or her communication preferences. Any notice will be deemed to have been given if posted to the mailing address or emailed to email address last notified by the EQ Perks Member. Each EQ Perks Member is responsible for advising EQ Saddlery of any change to their contact details or communications preferences. EQ Saddlery will not be liable for an accidental failure to deliver (or the non-receipt of) a notice.
      25. EQ Saddlery will not be liable for any disruption to the Program or any delay in providing, or inability to provide, any of the benefits of the Program which is caused by circumstances beyond the control of EQ Saddlery (including but not limited to strikes or industrial disputes, acts of God, flood, weather, aircraft unserviceability or unavailability, war or civil disturbance).
      26. Any questions regarding the Program may be referred to the store manager of a participating EQ Saddlery store. Questions may also be directed via eqperks@eqsaddlery.com.au
      27. Any claimed discrepancy in relation to accrued points must be notified in writing by the EQ Perks Member to EQ Saddlery, together with a legible copy of any relevant proof of purchase (e.g. a tax invoice). In the case of dispute, the decision of EQ Saddlery will be final and binding.
      28. To the fullest extent permissible by law, EQ Saddlery will not be liable for any loss suffered by a EQ Perks Member arising in connection with their membership in the EQ Perks Program. Nothing in these Terms and Conditions is to be read as excluding, restricting or modifying the application of any legislation which by law cannot be excluded, restricted or modified or limiting the rights of any person under the Australian Consumer Law.
      29. Any dispute regarding eligibility to participate in the Program; accrual or redemption of points; eligibility for any benefit or reward; or any other dispute which arises in connection with a EQ Perks Member’s participation in the Program will be determined by EQ Saddlery in its sole and absolute discretion.
      30. These Terms and Conditions may be changed, amended or varied at any time by EQ Saddlery without giving a reason by giving notice to EQ Perks Members. Without limiting any other means of giving notice, EQ Saddlery may give notice of an amendment to these terms and conditions by publishing a notice on the EQ Perks webpage www.eqsaddlery.com.au/eqperks.


CONTACT DETAILS

The EQ Perks Program is administered by EQ Saddlery LTD ABN 28 628 714 634.

EQ Saddlery can be contacted at:

Address: 461 Maroondah Highway Lilydale Vic 3140
Email: eqperks@eqsaddlery.com.au
Phone: 03 8080 1336

 

PRICE PROMISE GUARANTEE

      1. Price Guarantee
        Our Price Promise to You
        At EQ SADDLERY we strive to provide our customers with all the best brands at low prices everyday!
        We also guarantee to MATCH the price including freight of any current identically in stock item found in any Australian retailer’s physical or online store.
      2. For your convenience – We price match instore
        Our PRICE MATCH GUARANTEE includes products you find online with a like for like retailer – as long as the item is identical and in stock. When assessing the PRICE MATCH GUARANTEE from online stores we also consider the added cost of delivery to your location (if any). So, we consider whether the identical, in stock product can be purchased and delivered to your location via an online store for a total price lower than the one we are offering.
        Simply present the retailer’s current advertisement to a Team Member instore for verification with a copy or a link to the website offering the identical product at the lower price.
      3. Terms & Conditions
      • Customer must be an EQ Perks member.
      • Products must be identical including brand, model, colour and in stock and available for immediate purchase/delivery.
      • Excludes stock clearances or liquidations (e.g. retailer clearance products or goods sold during receivership or external administration)
      • Cannot be used in conjunction with any other offer, promotion or discount including VIP cards.
      • Must be an Australian based retailer or Australian based website selling direct to the public and shipped from within Australia
      • We do not price match third parties offering products through online marketplaces.
      • When price matching, we assess the retailer’s final price inclusive of delivery, taxes, fees and charges against our price inclusive of delivery, taxes, fees and charges.
      • We reserve the right to limit the price match offer to one item per customer.

10% OFF FIRST ORDER – Sign Up Offer On Website

      1. 10% off first online purchase with EQ Saddlery – available online only
      2. Offer available to new customers who have not purchased with EQ Saddlery via online
      3. 10% not available on saddles, hoofcare, feed or vet
      4. Not available on SALE items
      5. Valid one time only per person
      6. Valid to customers with delivery addresses in Australia only
      7. Not valid with any other offer
      8. EQ Saddlery reserves the right to cancel additional offers

EQ SADDLERY GIFT CARDS

    1. Only available for purchase instore and online at www.eqsaddlery.com.au
    2. Can be redeemed instore and online at www.eqsaddlery.com.au
    3. Card not redeemable for cash and cannot be redeemed against a prior purchase.
    4. Offer is not available in conjunction with any other offer.

40% off End of Season Clothing Sale

    1. Offer available in-store and online.
    2. Valid from Thursday 12th August – Thursday 26th August 2021.
    3. Offer on selected clothing.
    4. Offer valid while stocks last.
    5. Not available in conjunction with any other offer.

$150 Saddle Credit Promotion

    1. Offer available in-store and online. Valid from Monday 4th October – Sunday 14th November 2021.
    2. Instore, the $150 credit must be spent at the time of the saddle purchase or when an order is placed. Online a $150 voucher will be provided to be used at EQ Saddlery.
    3. Offers applies to all stocked saddle brands at EQ Saddlery and excludes Wintec Kids, Wintec Exercise and Wintec Western saddles.
    4. Special orders are not available on non-current & discontinued stock. 
    5. Offer not redeemable for cash and cannot be transferred or exchanged.
    6. Not valid in conjunction with any other offer.

BONUS 4Cyte Gel Promotion

    1. Offer available in-store and online. Valid from Wednesday 7th July 2021 while stocks last. 
    2. Limited stock; receive 300ml for the price of 250ml.
    3. Offer not redeemable for cash and cannot be transferred or exchanged.
    4. Not valid in conjunction with any other offer.

iO Essential Wormer – WIN an Electric Bike Promotion

    1. Offer available in-store and online at EQ Saddlery ONLY. Valid from Sunday 1st August 2021 – Sunday 31st October 2021.
    2. Offers applies to purchases of the iO Essential Wormer 35ml.
    3. Winner must be a valid EQ Perks member. Valid Birthday, subscribed & valid Email Address & Subscribed & Valid Mobile Number. 
    4. Offer not redeemable for cash and cannot be transferred or exchanged.
    5. Not valid in conjunction with any other offer.
    6. Winner will be drawn on Monday 1st November.
    7. Winner will be notified by email and phone.
    8. Results will be published on the EQ Saddlery Facebook pages.

35% Off One Item – Offer

  1. Offer available to Platinum and Gold EQ PERK members only.
  2. Offer available in-store.
  3. Valid for the month of January 2022.
  4. 35% off ONE (1) item in store only. Only on available tock – no rainchecks.
  5. Excludes vetlines, farrier products, saddles, horse feed and gift cards. 
  6. Offer not redeemable for cash and cannot be transferred or exchanged.
  7. Not valid in conjunction with any other offer.

WAREHOUSE ONLINE SALE

  1. Offer valid on sale items only, Online only.
  2. Prices as marked.
  3. No exchange or refunds on SALE items – All Sales Final Subject to Normal ACCC Laws.
  4. Discount can not be applied to prior purchases.
  5. No further discounts and not to be used in conjunction with any other offer.
  6. In the event that a product has sold out the customer will be contacted and a replacement or refund will be offered.
  7. No Special orders. Offer expires 11:59pm AEST Tuesday 2nd of September.

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