EQ Saddlery / EQ Marketplace Terms & Conditions
Terms & Conditions of Use and Sale
Welcome to EQ Saddlery
These terms apply when you use our site. By using this site in any manner, you agree and accept the Terms.
1. User Agreement
2. Specific terms applicable to EQ Marketplace sales
a. In addition to selling its own goods and services, EQ Saddlery also operates the EQ Marketplace platform that allows independent, third party sellers who abide by our standards to list and sell goods on our Website (“Sellers”).
b. If goods on the site are being sold by a third party, the listing will contain an EQ Marketplace tag and the Seller’s details in addition to a link to any terms of sale specific to the Seller’s goods (such as delivery timetables or Change of Mind returns).
c. By buying these goods, you are transacting directly with the Seller, and EQ Saddlery is not a party to the transaction. As a result, we do not control any aspects of the transaction, including the listing content and accuracy or the quality, shipping and delivery of the goods.
d. In addition to terms applicable to goods we sell, these terms also set out terms applicable to goods sold by third party Sellers, unless we refer you to terms of sale specific to the Seller’s goods.
e. You agree that as a platform for independent Sellers, we are not responsible for the transactions that occur between you and the Seller, nor are we responsible for the Seller’s goods or services to the extent permitted by law, EQ Saddlery makes no warranty or representation regarding the standard of any goods or services to be supplied by the Seller. Nothing in this clause is intended to have the effect of restricting or modify your rights or our obligations that cannot be restricted or modified by law (including the Australian Consumer Law).
f. A tax invoice will be issued at the time your products are ready for dispatch.
g. From time to time, products may be out of stock or are unavailable and we may not be able to fulfil all or part of your order. If this happens, we will refund you the price paid for the products impacted.
h. We may withdraw or suspend from sale any product displayed on the Website, either temporarily or permanently, at any time and without notice.
3. Access and use of the Website
a. You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
b. You must not (or attempt to):
i. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;
ii. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
iii. interfere (or attempt to interfere) with security-related or other features of our site; or
iv. use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.
c. We may refer fraudulent or abusive or illegal activity to the relevant authorities. If you have an account with us, you are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure.
d. You must not use another member’s account without our, and/or the other user’s, express permission. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).
e. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.
4. Information on this Website
a. Information about goods on the EQ Marketplace is based on material provided by third party Sellers, suppliers and/or product manufacturers. Except as required by law (including the Australian Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
b. You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services.
c. Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of products or services are created or chosen by us for promotional purposes, and may not be an exact representation of the product or service received.
5. Disclaimer and Liability
a. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
i. errors, mistakes or inaccuracies on the Website or our social media pages;
ii. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
iii. personal injury or property damage of any nature resulting from your access to or use of the Website;
iv. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
v. any interruption or cessation of transmission to or from the Website;
vi. any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or
vii. the quality of any product or service of any linked sites.
b. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked Website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party Sellers of goods and services.
c. Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
d. Except as required by law, in no event shall we, our affiliates and related entities or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.
a. You will at all times indemnify, and keep indemnified, us, the Sellers and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.
7. Placing Orders
a. You are responsible for any discrepancies or errors in your order caused by you.
b. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
c. Orders placed by you are offers to purchase either:
i. a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any third party supplier/Seller terms and conditions at the price specified (including delivery and other charges); or
ii. goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
d. Goods sold by EQ Saddlery are not reserved in-cart, and an order is only finalised when you have completed checkout process and received an order confirmation from us and payment is received in full.
e. When an order is placed for a Seller’s goods, we will send the order to the Seller for confirmation, at which time they may accept or reject your order. Where a Seller rejects your order, we will refund you for the order and associated shipping charges. You will receive confirmation that your order has been accepted by the Seller via email.
f. We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is suspected.
g. Your order may be rejected in circumstances where we believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will be refunded in full.
h. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. If you change your mind, you can return your goods provided you meet the requirements set out in our Change of Mind Returns policy in this Agreement.
i. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
j. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. Your order may be delayed, or you may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
8. Price, Payment and Use of Discount/Coupon Codes (Generally)
a. The prices of goods, delivery and other charges shown are in Australian dollars.
b. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
c. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts.
9. Store Credits
a. Store credits are redeemable in-store only – not via our Website or EQ Marketplace.
b. If you have an account with us, any unused portion of your Store Credit shall be credited to your account.
c. To the extent permitted by law, we reserve the right to change any of the terms and conditions in relation to its Store Credit upon the provision of reasonable notice, including by notice on the our Website.
d. Store credits expire after 2 months from the date of issue. Unless otherwise stated in any promotional materials or elsewhere by us, store credits issued for promotional purposes, or otherwise at our discretion (including for goodwill purposes) will expire after 2 months.
e. Store credits cannot be redeemed for cash but may be redeemed for the purchase of gift cards. Where a minimum spend applies to any promotional event on the website, store credits do not count towards the minimum spend totals.
10. Shipping and Delivery
a. Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
b. We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express post). Sellers may set their own delivery time frames which may differ from goods sold by us. You should check the sales listing for these details.
c. Standard and express post are subject to different fees and charges. In addition, certain goods (including large and bulky items or special orders) may be subject to additional charges. All shipping charges will be made available to you at checkout.
d. Sellers utilise their own shipping and distribution networks and may charge different rates for shipping on goods.
e. Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.
f. For goods sold by EQ Saddlery, some orders may not require signature and will be left in a safe place at your delivery address in accordance with Australia Post’s standard practices.
g. A signature may be required for some deliveries and some EQ Marketplace orders (depending on the individual Seller’s requirements). You are responsible for ensuring you are able to accept delivery. Neither we, nor a Seller will be responsible:
i. for late delivery where attempted delivery has occurred on or before the stated delivery time-frames;
ii. for lost or missing parcels that have been signed for at your selected delivery address (regardless of whether or not you have personally accepted delivery);
iii. for lost or missing parcels left at your chosen location where you have expressly given authority to leave with the item’s carrier.
h. We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.
11. Packaging and Labelling
a. We endeavour to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.
b. We recommend that you read the labels and instructions on foods or other consumables prior to consumption or use.
c. Because some goods are imported or originate from outside of Australia, their packaging, ingredients, composition and quality may vary from the same or similar product available in Australia and made directly for the Australian market.
12. Change of Mind Returns
a. Change of mind returns for are at the discretion of the relevant Seller. This clause applies to EQ Marketplace only to the extent a relevant Seller accepts change of mind returns.
b. EQ Saddlery will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:
i. returned within 14 days of receiving order;
ii. as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
iii. in a resalable condition; and
iv. not damaged in any way.
c. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
d. To return your item for change or mind, you must follow our returns process, or in the case of items purchased from a Seller, the returns process of the relevant Seller.
e. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us or the Seller, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
f. You may be provided with a product exchange, refund or store credit (at our discretion or at the discretion of the Seller) only when the returned product is received, and it complies with the requirements of clause 12.
g. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
h. Change of mind returns are not accepted for intimates, which includes underwear and socks due to hygienic reasons. Remedies for defective goods are still available.
i. The following goods are excluded under this policy;
- Pharmaceutical/Veterinary/Health products
- Perishable Goods & Food items
- Underwear & socks
- Gift cards
- Personalized/Made to order Goods
- Large/Bulky Items
13. Problems with your goods – contacting us
a. If you have a problem with your goods purchased from EQ Saddlery, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
b. For goods purchased from a Seller, you should contact the Seller directly. We will otherwise assist you to contact the Seller if you contact us.
c. If your goods still have a valid manufacturer warranty, we recommend you first contact the manufacturer in relation to any fault or defect, however, you may still contact us.
d. Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.
e. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
f. Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
g. We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
h. In the case of goods and/or services redeemable through a third party provider, the refusal of a refund or Store Credit does not prevent you from seeking a refund directly from the provider.
i. If we cannot contact you about your order using the contact details you provided in the order, then after having made reasonable attempts to contact you, your order will be cancelled and you will be refunded any money paid.
14. Defective Goods
a. All goods sold on our Website (whether by us or a Seller) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
b. Any product warranty given by us will apply in addition to other rights and remedies you may have under the Australian Consumer Law.
c. Goods that you purchase from our site (including Seller goods) may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by us, and rights you may have in relation to those warranties are separate to any warranty rights given to you by us. Some warranty documents provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.
15. Dispute Resolution – Seller goods
a. If you are unable to resolve a complaint or dispute with a Seller in relation to your goods, you may submit your complaint to us to investigate.
16. Intellectual Property
a. All content, graphics, user and visual interfaces, photographs, trade marks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to us, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
b. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
c. You may not:
i. modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; or
ii. decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
d. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.
17. Transfer and Assignment
a. You agree and acknowledge that, in the event that we merge, sell or otherwise change control of our company, our business or the Website to a third-party.
b. We shall be permitted without giving notice or seeking prior consent from you, to disclose the personal information and other data that we have collected from you to the third party.
c. We shall be entitled to assign the benefit of any agreements we have with you to the third party.
a. We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
b. This Agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia.
c. If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
d. If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
19. Privacy and Personal information